Seasonal
Prevent frozen pipes
When temps drop below 20°F, open cabinet doors under sinks, let faucets drip slightly, and keep the thermostat at 60°F or higher—even when away.
Knowledge hub
Maintenance tips for every season
Practical advice from our trades team to keep your home safe and comfortable.
Seasonal
Winterize outdoor spigots
Disconnect hoses before the first freeze and close the interior shutoff valve for exterior faucets, then open the spigot to drain.
Emergency
Find your main water shutoff
It's usually in the basement where the water line enters, near the meter. Turn clockwise to close. Shut it off immediately for any major leak, then call our 24/7 line.
Emergency
Smell gas? Get out first
Leave the home immediately, don't flip switches, and call National Fuel or 911 from outside. Then notify us.
Emergency
Tripped breaker basics
Unplug devices on the circuit, flip the breaker fully OFF then ON. If it trips again, stop and submit a maintenance request.
Routine
Change furnace filters
Replace filters every 1–3 months for better air quality and lower heating bills. Ask us for the right size.
Routine
Test smoke & CO detectors
Press the test button monthly. Report chirping or failed detectors right away—we replace them free.
Routine
Keep drains clear
Use drain screens, avoid grease down the sink, and flush drains monthly with hot water to prevent clogs.
Seasonal
Clear snow from vents
After storms, make sure furnace and dryer vents outside are free of snow to prevent carbon monoxide buildup.